1. Scope of Policy
This policy applies to all subscriptions and services provided by Alpha Strike (“the Company”) for CCTV surveillance, monitoring, and related offerings.
2. Subscription Period
- Once a subscription payment is processed and services are activated, no refunds will be issued for cancellations, partial use, or dissatisfaction with the service.
- Subscriptions are binding for the duration of the chosen billing cycle (monthly/annual).
3. Eligibility for Refund
Refunds will only be considered under the following circumstances:
- Failure to Provide Services: If the Company is unable to deliver the agreed-upon CCTV surveillance/monitoring services due to technical or operational failures on our end.
- Service Disruption: If services are entirely unavailable for more than 7 consecutive days due to Company negligence, and no alternative resolution is provided.
4. Refund Process
- Refund requests must be submitted in writing to [Customer Support Email/Portal] within 14 days of the incident.
- The Company will investigate the claim and process a full or prorated refund within 30 days if the request meets the eligibility criteria above.
5. Non-Refundable Situations
No refunds will be granted for:
- Customer dissatisfaction with service quality (e.g., camera angles, monitoring response times).
- Cancellation requests after services have been activated.
- Issues caused by customer-side problems (e.g., poor internet connectivity, power outages, or property modifications affecting equipment).
6. Exceptions
- Annual Plans: If an annual subscription is canceled before services begin, a full refund will be issued. Once services start, no refunds apply.
- Force Majeure: No refunds for disruptions caused by events beyond the Company’s control (e.g., natural disasters, government actions).
7. Contact
For refund inquiries, contact:
[Alpha Strike LLC]
Email: support@alphastrike.online
Key Takeaways
- No refunds after services begin, except in cases of proven non-delivery by the Company.
- Refunds are strictly limited to the conditions outlined above.